Summary

5+ years of experience driving product design consensus and gathering requirements by leveraging user goals and needs, to both meet business goals and guide technology development. Have a Master's degree in Human Centered Design and Engineering.

Professional Experience

The Boeing Company, Renton, WA

User Experience Specialist | September 2018 - Present

  • UX specialist supporting the consolidation of Environment, Health, and Safety (EHS) systems into a single enterprise system. Primary support to the incident management module, which will be a self-service application for all Boeing employees.
  • Interfaces with product owner to create user stories, outline process flows
  • Creates and performs usability tests; summarizes, prioritizes, and presents findings to product owner and extended team
  • Scrum master for IT team: removes blockers, leads daily scrums and sprint planning

Senior Systems and Data Analyst | April 2017 - September 2018

  • Product owner for the UI/UX team and UX contributor for Boeing's Airplane Health Management, an airline-facing application.
  • Product Owner responsibilities: collaborated with product management to determine business context and priorities to define future work for UX team; scheduled and projected UX work to align with product roadmaps; assisted development teams as needed during implementation
  • UX contributor responsibilities: determined requirements and constraints; ideated, sketched, and refined designs; packaged up designs to hand off to development teams

Business Process Analyst | November 2014 - April 2017

Systems and Data Analyst | February 2013 - November 2014

  • Liaison between business customers and developers for Boeing's self-service human resources website.
  • Gathered and translated business requirements into technical specifications, researched and identified usability improvements, created mockups, created and conducted test plans, and investigated system issues.
  • Key projects: designed and tested conversion of website to responsive design to improve mobile user experience; led the research, design, and implementation for a website redesign; designed three technical demonstrations for the website over the course of six months and released one to Boeing's IT population.

Intel Corporation

Undergrad Intern Technical | June 2012 - September 2012

  • Usability expert and user experience designer on an HTML5-related project. Designed and managed an internal website documenting project's purpose.

Education

Master of Science, Human Centered Design & Engineering

University of Washington, Seattle, WA | 2015 - 2018

Bachelor of Science, Human Centered Design & Engineering: Human-Computer Interaction

University of Washington, Seattle, WA | 2008 - 2012

Certifications

Scaled Agile Framework (SAFe) Advanced Scrum Master (2019)

Scaled Agile Framework (SAFe) Product Owner/Product Manager (2017)

Skills

  • Exploration: Competitive analysis, interviews, contextual inquiry, surveys, card sorting
  • Ideation: Sketching, persona development, user stories, requirements definition
  • Design: Wireframes, prototyping
  • Evaluation: Usability testing, heuristic evaluations, analysis
  • Collaboration: Project management, process definition, strong written and oral communication
  • Tools & Techniques: HTML5, CSS3, ad hoc SQL, Balsamiq, Axure, user-centered design, agile development

Relevant Projects

Research Group: Redesigning the Microsoft User Research website

Researcher | September 2011 - December 2011

Conducted user research and market analysis, redesigned the homepage and structure of the website, and presented to Microsoft stakeholders.

re:Design

Project Manager | March 2011 - June 2011

Volunteer | January 2011 - March 2011

HCDE's annual update newsletter (no longer published). Wrote and edited articles, set project schedule, created assignments, and led weekly meetings. In January 2012, the publication received a merit award from the Puget Sound Chapter of the Society of Technical Communication.

Amazon: Clarifying the Purchase Decision

Co-Project Manager, Designer | March 2011 - June 2011

Worked to clarify the format of books purchased on Amazon.com. Created mockups, conducted a simple multivariate test, and presented findings to Amazon stakeholders.